FAQs

1. How do I place an order?

To place an order, explore our catalogue, consult our size guide and choose the perfect fit, and add your favourite pieces to your cart. Before proceeding, review your cart to ensure all the desired items are included. Click "Checkout" to complete your order. You can also apply promotional codes or gift cards at this stage. Choose your preferred shipping method, and provide shipping details. Select your payment method and enter the required information securely. When your order has been confirmed, you will receive an Order Confirmation email.

2. How long will it take to receive my order?

Your order will typically be processed and shipped within 2 business days. Shipping times may vary based on your location and the shipping method selected.

3. What is your return policy?

You can return or exchange items within 10 calendar days from the date of delivery. Please make sure the items are in their original condition and packaging.

4. How do I determine the right size for my order?

Consult our comprehensive size guide for assistance in finding the perfect fit. If you have further questions about sizing, don't hesitate to contact our customer support team.

5. What forms of payment do you accept?

We accept various payment methods, including Apple Pay, Mobile Money and credit and debit cards issued by Visa, Mastercard, American Express. Your payment information is kept secure.

6. Do you provide international shipping?

Yes, we offer international shipping. Please check our shipping page for more information on shipping rates and delivery times to your region.

7. Can I return sale or clearance items?

Sale and clearance items are eligible for returns or exchanges, provided they meet our return and exchange policy criteria.

8. Is my personal information secure with BIIO?

We take your privacy seriously. Rest assured, we have robust security measures in place to protect your personal information. You can learn more by visiting our Privacy Policy.

9. Can I customize or make special requests for BIIO products?

We are continually exploring opportunities for customization. If you have a special request, please contact our customer support team, and we will do our best to assist you. However, please be aware that the small size of our team means we can only take a limited number of requests at a time and cannot guarantee all customisation requests will be accepted.

10. How do I care for and maintain BIIO products?

Caring for your BIIO products is essential. Refer to our product care instructions provided with each purchase to ensure your items stay in impeccable condition.

11. How do I get in touch with your customer support team?

You can reach us at here. We aim to respond to inquiries promptly.

12. Are BIIO products available in physical store locations?

Currently, BIIO operates exclusively as an online brand, and our products are available for purchase on our website. We hope to stock in physical locations soon.